Privacy Policy
Privacy Policy
Last updated: August 2, 2025
Zoop operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.
By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on how you interact with the Services, we may collect:
- Contact details: name, billing/shipping address, phone number, email address.
- Payment information: credit/debit card details, financial account information, transaction data, payment confirmations.
- Account information: username, password, preferences, and settings.
- Transaction history: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
- Communications: information you include when contacting customer support.
- Device/technical data: device type, browser, IP address, and other identifiers.
- Usage data: how and when you interact with or navigate the Services.
How We Collect Personal Information
- Directly from you: when you create an account, place an order, interact with the Services, or contact us.
- Automatically: via cookies and similar technologies when you browse or use the Services.
- From service providers: when partners (e.g., Shopify, payments, fulfillment, analytics) process data on our behalf.
- From partners/third parties: including marketing and advertising partners.
How We Use Personal Information
- Provide, tailor, and improve the Services: process payments, fulfill orders, manage accounts, enable shipping/returns, remember preferences, and personalize recommendations.
- Marketing and advertising: send promotional emails or display ads, including interest-based advertising (you can opt out).
- Security and fraud prevention: authenticate accounts, secure payments, detect/prevent fraud and misuse.
- Communications and support: respond to inquiries and provide customer service.
- Legal compliance: comply with laws, respond to lawful requests, and enforce our terms/policies.
How We Share Personal Information
- With Shopify and service providers: for hosting, payments, fulfillment, IT, analytics, and customer support.
- With business/marketing partners: to provide marketing services and targeted advertising (subject to your rights).
- With your direction/consent: e.g., shipping carriers, social logins, or integrations you use.
- With affiliates/within our group and in connection with business transactions (e.g., mergers, acquisitions).
- For legal reasons: to comply with law, protect rights/safety, or enforce our terms.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of our store to operate and improve the platform. Your information may be transferred to countries other than where you reside.
To learn more, see the Shopify Consumer Privacy Policy and manage certain rights via the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may link to websites or platforms operated by third parties. Their privacy/security practices are not controlled by us. Review their policies before providing information. Information shared on public or third-party platforms may be viewable by others.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age of majority in your jurisdiction. If you believe a child has provided personal information, please contact us to request deletion. As of the effective date, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age.
Security and Retention
We implement safeguards to protect personal information; however, no method is completely secure. Do not use unsecure channels for sensitive information. We retain personal information only as long as necessary for the purposes described, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights, subject to legal limits:
- Access/Know: request details about personal information we hold about you.
- Delete: request deletion of your personal information.
- Correct: request correction of inaccurate personal information.
- Portability: request a copy of your data or transfer to another party (where feasible).
- Opt out: opt out of “sale”/“sharing” of personal information or targeted advertising where applicable.
- Marketing preferences: unsubscribe from promotional emails at any time (we may still send non-marketing messages about your orders or account).
You can exercise your rights where indicated on the Services or by contacting us (see “Contact Us”). We may need to verify your identity or authority (for authorized agents) before processing a request and will respond within the timeframe required by law.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) unless the destination provides an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post updates here and revise the “Last updated” date above.
Contact Us
If you have questions about this Privacy Policy or your personal information, or if you wish to exercise your rights, contact us:
Email: support@itzoop.com
Phone: +15732571443